LEGAL
Last updated: April 2026 · Effective date: April 2026
These Terms of Service ("Terms") govern your access to and use of Fluorly ("the Service"), available at fluorly.com, operated by Ben Ratcliffe, a sole trader based in the United Kingdom ("I", "me", "my"). By creating an account or using the Service, you agree to these Terms.
You must be at least 13 years of age to use Fluorly. By using the Service, you confirm you meet this requirement and have the legal capacity to enter into a binding agreement.
If you are connecting a Google Workspace or Slack account owned by your employer, you are responsible for ensuring you are authorised to do so under your organisation's policies.
You sign in via Google OAuth. You are responsible for maintaining the security of your Google account and for all activity that occurs through your Fluorly account. Notify me immediately at hello@fluorly.com if you suspect unauthorised access.
I reserve the right to suspend or terminate accounts that breach these Terms, engage in unlawful activity, or are used in a way that poses a security risk to the Service.
Fluorly is a personal productivity assistant that connects to your Google Workspace account (Gmail, Google Calendar, Google Tasks, Google Chat) and optionally Slack, to help you manage focus time and communications. Features include:
The Service is provided by a sole developer. While I work to maintain reliability, I cannot guarantee uninterrupted availability.
Fluorly's AI assistant can take actions on your behalf including sending emails, creating and updating calendar events, and managing tasks. Every write action requires your explicit confirmation before it is executed. No email is sent, no event created, and no task modified without your affirmative approval in that session.
By using the AI assistant you acknowledge that:
AI technology is inherently unpredictable. Despite the safeguards above — including the explicit confirmation requirement for all write actions — the assistant may occasionally produce unexpected outputs or behave in a way that does not precisely reflect what you requested. I have taken reasonable steps to reduce these risks, but cannot guarantee the assistant will always perform as expected. You use the AI assistant at your own risk, to the fullest extent permitted by applicable law.
Free trial. New accounts receive a 14-day free trial with full access to all features. No payment information is required to start a trial.
Paid subscription. After the trial period, a paid subscription is required for continued access. Current pricing is displayed at fluorly.com/pricing. Payments are processed by Stripe. Your subscription renews automatically at the end of each billing period unless you cancel.
Cancellation. You may cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain full access until then.
Refunds. I do not provide refunds for partial billing periods except where required by law. If you experience a significant service failure, contact me at hello@fluorly.com and I will consider a remedy on a case-by-case basis.
Price changes. I will give at least 30 days' notice of price increases by email. Continued use after the new price takes effect constitutes acceptance.
You agree not to use the Service to:
The Service integrates with Google Workspace, Slack, and optionally Ollama and Brave Search. Your use of these services is governed by their respective terms and privacy policies. I am not responsible for the actions, data practices, or availability of any third-party service.
By connecting your Google account you authorise Google to share your data with Fluorly in accordance with the permissions you grant. You can revoke these permissions at any time through your Google account settings.
All rights in the Service (excluding your data) are the exclusive property of Ben Ratcliffe. These Terms do not grant you any right to use the Fluorly name, logo, or brand features.
You retain ownership of all data you create using the Service (journal entries, task notes, etc.). By using the Service you grant me a limited licence to process and store your data solely as necessary to provide the Service.
My collection and use of your personal data is governed by the Privacy Policy, which forms part of these Terms.
I aim to provide a reliable service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or factors outside my control including third-party API availability (Google, Slack).
I reserve the right to modify, suspend, or discontinue any part of the Service. For material changes I will give reasonable notice. If I discontinue the Service entirely I will give at least 30 days' notice and provide a way to export your data.
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under English law.
Subject to the above, I am not liable for any:
Where I am liable, my total liability to you in any 12-month period shall not exceed the greater of (a) the total fees you have paid to me in that period, or (b) £100.
If you are a consumer (using the Service for personal rather than business purposes), the Consumer Rights Act 2015 may give you additional rights that these Terms cannot exclude. Nothing in this section limits your right to recover direct losses arising from my failure to provide the service with reasonable care and skill.
You may close your account at any time from the Settings page. Upon closure, your personal data is deleted within 30 days in accordance with the Privacy Policy.
I may terminate or suspend your access without prior notice for conduct that violates these Terms or is harmful to others or the integrity of the Service.
Sections 8, 11, 13, and 14 survive termination.
Where changes are material, I will give at least 14 days' notice before they take effect, either by email or in-app notice. Continued use of the Service after that date constitutes acceptance. If you do not agree, close your account before the changes take effect.
These Terms are governed by the laws of England and Wales. Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights you may have under the law of your country of residence.
I aim to resolve disputes informally first. Please contact me at hello@fluorly.com and I will endeavour to respond within 5 working days.
Ben Ratcliffe
Email: hello@fluorly.com
Website: fluorly.com